tay99 Frequently Asked Questions

You must be at least 21 years old to register and play on tay99. This is a strict requirement under PAGCOR regulations and Philippine law. All players must complete identity verification before depositing or playing for real money. If we have reason to believe a player is under 21, the account will be immediately suspended. tay99 takes underage gambling very seriously — if you know of a minor who has accessed the platform, please contact us via Live Chat immediately.

tay99 accepts the following Philippine government-issued IDs for KYC verification: PhilSys National ID, passport, driver's license, SSS/GSIS card, PRC ID, or Voter's ID. You'll need to upload a clear photo of your ID and a selfie holding the ID. Verification is typically completed within 24 hours. KYC is required by PAGCOR regulations and is necessary to protect all players on the platform.

Go to the tay99 Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam folder or contact our 24/7 Live Chat support team for assistance. For security reasons, tay99 will never ask for your password via chat or email.

No. tay99 strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue.

tay99 accepts the most popular Philippine payment methods: GCash, PayMaya, BPI (Bank of the Philippine Islands), BDO (Banco de Oro), and Metrobank. All transactions are processed in Philippine Peso (₱). We're continuously working to add more payment options for the convenience of Filipino players across Manila, Cebu, Davao, Quezon City, and beyond.

The minimum deposit on tay99 is ₱100 for GCash and PayMaya, and ₱500 for bank transfers via BPI, BDO, or Metrobank. There is no maximum deposit limit set by tay99, though your bank or e-wallet provider may have their own transaction limits. Deposits via GCash and PayMaya are typically credited to your tay99 account instantly.

GCash and PayMaya deposits are credited instantly in most cases. Bank transfers via BPI, BDO, or Metrobank may take between 15 minutes and 2 hours depending on your bank's processing times. If your deposit has not appeared after 2 hours, please contact our 24/7 Live Chat support with your transaction reference number and we'll resolve it promptly.

tay99 does not charge any fees for deposits. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party payment processors are outside tay99's control.

tay99 offers a welcome bonus for new players upon their first deposit. The bonus amount and terms vary depending on the current promotion — check the Promotions section after logging in for the latest offer. tay99 also regularly runs reload bonuses, cashback deals, and special voucher promotions. Visit the Voucher page to see available voucher codes and how to redeem them.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before it can be withdrawn as real money. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Full wagering terms for each promotion are displayed when you claim the bonus. Always read the terms carefully before accepting any offer.

Log in to your tay99 account and go to the Cashier or Promotions section. Look for the "Enter Voucher Code" field, type in your code exactly as provided (codes are case-sensitive), and click Apply. The bonus will be credited to your account immediately if the code is valid and you meet the eligibility requirements. Visit the Voucher page for currently available codes and their terms.

Log in to your tay99 account and go to Account Settings, then select the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits. Limits that reduce your spending take effect immediately. If you want to increase a limit, a mandatory 7-day cooling-off period applies. We strongly encourage all players to set limits that match their personal budget before they start playing. For more information, visit our Responsible Gaming page.

You can activate self-exclusion directly from your account's Responsible Gaming settings, or by contacting our 24/7 Live Chat team. Self-exclusion options range from 30 days to permanent exclusion. Once active, you will not be able to log in, deposit, or place bets for the duration of the exclusion period. Self-exclusion cannot be reversed before the chosen period ends. tay99 takes self-exclusion requests very seriously — your well-being comes first.

You're not alone, and reaching out is the right move. tay99's 24/7 Live Chat team can immediately activate self-exclusion or cooling-off tools on your account — confidentially and without judgment. PAGCOR also provides responsible gaming resources and a helpline for Filipino players who need professional support. Visit our Responsible Gaming page for a full list of tools and resources available to you.