tay99 Privacy Policy

This Privacy Policy ("Policy") describes how tay99 ("tay99," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of individuals ("you," "the Player," or "the User") who access or use the tay99 online casino and sports betting platform (the "Platform").

tay99 is committed to protecting the privacy and personal data of all Filipino players in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable PAGCOR regulatory requirements governing the handling of player data by licensed Philippine online gaming operators.

By registering on tay99, logging in to your tay99 account, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the tay99 Platform.

For the purposes of the Data Privacy Act of 2012 and applicable data protection regulations, tay99 is the data controller responsible for the personal information collected through the Platform. tay99 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine law.

If you have any questions, concerns, or requests relating to the processing of your personal data by tay99, you may contact our Data Protection Officer via Live Chat (available 24/7) or by email at [email protected].

tay99 collects personal data from you in the following categories, depending on how you interact with the Platform:

tay99 does not collect sensitive personal information — such as racial or ethnic origin, political opinions, religious beliefs, or health data — unless specifically required by PAGCOR regulations or Philippine law (for example, responsible gaming self-exclusion records).

tay99 uses the personal data we collect for the following purposes:

• Account management: To create, verify, maintain, and secure your tay99 player account, including processing your tay99 login and enforcing the 21+ age requirement.
• Transaction processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other accepted payment methods, and to maintain accurate financial records.
• Regulatory compliance: To fulfill our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012, including player identity verification (KYC) and suspicious transaction reporting.
• Responsible gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, apply deposit limits, and comply with PAGCOR responsible gaming requirements.
• Customer support: To respond to your inquiries, resolve disputes, and improve the quality of our support services.
• Platform improvement: To analyze usage patterns, troubleshoot technical issues, and develop new features that better serve Filipino players.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent to receive such communications. You may opt out at any time.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct on the Platform.

tay99 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and tay99 — specifically, to operate your player account, process bets, and handle financial transactions.
• Legal obligation: Processing is required to comply with PAGCOR licensing conditions, AMLA obligations, KYC requirements, and other applicable Philippine laws and regulations.
• Legitimate interests: Processing is necessary for tay99's legitimate interests in preventing fraud, ensuring platform security, and improving our services — provided these interests are not overridden by your data protection rights.
• Consent: For marketing communications and non-essential cookies, tay99 relies on your explicit consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

tay99 does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your deposits and withdrawals.
• Game providers: Licensed third-party game studios and live dealer providers whose games are available on the tay99 Platform, to the extent required to deliver game services and maintain game integrity.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where disclosure is required by law or regulatory obligation.
• Identity verification providers: KYC and age verification service providers engaged by tay99 to verify player identity and comply with PAGCOR requirements.
• IT and security service providers: Cloud hosting, cybersecurity, and fraud detection providers engaged by tay99 under strict data processing agreements that prohibit them from using your data for any purpose other than providing services to tay99.

tay99 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your tay99 login session, and analyze how players use our services. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that keep you logged in to your tay99 account and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming configurations to provide a more personalized experience.
• Analytics cookies: Help tay99 understand how players navigate the Platform, which games are most popular, and where technical issues occur — so we can continuously improve the experience for Filipino players.
• Marketing cookies: Used only with your consent to deliver relevant promotional content about tay99 bonuses and new game releases. You may opt out of marketing cookies at any time via your browser settings or by contacting our support team.

You can control cookie settings through your browser preferences. Note that disabling strictly necessary cookies may prevent you from accessing certain features of the tay99 Platform, including your account login.

tay99 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following retention periods apply:

Upon expiry of the applicable retention period, tay99 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

tay99 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the tay99 Platform.
• Encryption of sensitive data at rest, including financial information and government ID details stored in our databases.
• Multi-factor authentication options for tay99 account login to prevent unauthorized access.
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity specialists.
• Strict role-based access controls ensuring that tay99 staff can only access player data on a need-to-know basis.
• 24/7 security monitoring and automated intrusion detection systems.
• Regular staff training on data protection obligations and secure data handling practices.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by tay99:

• Right to be informed: You have the right to be informed about how tay99 collects and processes your personal data — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data tay99 holds about you, along with information about how it is being used.
• Right to correction: You may request that inaccurate or incomplete personal data held by tay99 be corrected or updated.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to data portability: You may request that tay99 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to lodge a complaint: If you believe tay99 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The tay99 Platform is strictly intended for individuals who are 21 years of age or older. tay99 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and report the matter to PAGCOR as required by our regulatory obligations.

The tay99 Platform may contain references to third-party game providers and payment processors. tay99 is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party service providers whose services you use in connection with your tay99 account.

tay99 does not control the data collection or processing practices of third-party game studios or payment processors, and this Privacy Policy does not apply to their services. Your interactions with those third parties are governed by their own privacy policies.

tay99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, tay99 will notify registered players via email or an on-platform notification, and the updated Policy will be published on this page with a revised effective date.

Your continued use of the tay99 Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how tay99 protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by tay99, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly from the tay99 Platform — the fastest way to reach us.
• Email: [email protected] — for written data subject requests and formal privacy inquiries.

tay99 aims to acknowledge all privacy-related inquiries within 2 business days and to resolve them fully within 15 business days. For complaints that cannot be resolved directly with tay99, you have the right to escalate the matter to the National Privacy Commission of the Philippines.

For questions about your account, responsible gaming tools, or general platform support, our 24/7 Live Chat team is always ready to help. You can also review our Terms & Conditions and Responsible Gaming pages for more information about how tay99 operates.